Terms and conditions of services

Last update: March 2025.

1. Purpose and acceptance of the terms and conditions

These general terms and conditions of sale (hereinafter referred to as “the Terms and Conditions” or “the T&C”) apply without restriction or reservation to all sales offered by MONDE SINGULIER to consumers (hereinafter referred to as “the Buyers”). MONDE SINGULIER offers furniture for sale to Buyers (hereinafter referred to as “the Products”) on its website monde-singulier.com (hereinafter referred as “the Website”). The T&C take precedence over any other general or specific conditions not expressly approved by MONDE SINGULIER.

Any validation of a Quotation, as defined below, implies full and complete acceptance of the T&C. Any conditional acceptance shall be considered null and void. Any Buyer who does not agree to be bound by the T&C must not place an order with MONDE SINGULIER. MONDE SINGULIER reserves the right to modify these general terms and conditions of sale at any time. In this case, the applicable conditions will be those in force on the date on which the Quotation, as defined below, is sent to the Buyer.

The parties declare that they have had the time and opportunity to exchange with each other all the information, including that provided for in article 1112-1 of the French Civil Code, which governed the negotiation and conclusion of these T&C.

2. Purchase Orders

  1. On the Website

    To place an order, the Buyer must select the Product of its choice and place it in its shopping basket. The Buyer is invited to provide his/her contact details for delivery and invoicing purposes. Before paying for their order, the Buyer has access to detail on its order, the place of delivery, and the foreseeable manufacturing and delivery times (hereinafter the “Order Details”).

  2. Via a Quotation

    Products may also be ordered by email, telephone, or electronic message using the contact details given at the beginning of this document. MONDE SINGULIER will send the Buyer a quotation for the order and its price (hereinafter referred to as the “Quotation”), also indicating the place of delivery and the foreseeable manufacturing and delivery times as from the validation of the Quotation. Unless otherwise stated in the Quotation, it constitutes an offer to sell valid for 60 calendar days from the date it is sent. If the Buyer fails to validate the Quotation within this period, the offer to sell will lapse. The Buyer who wishes to accept the offer must therefore validate the Quotation within the aforementioned period by any useful written means and in particular by email. This validation constitutes the formation of the sales agreement.

    The purchase order is approved by MONDE SINGULIER on receipt of payment by the Buyer of the full price of the order and the Delivery Charges (as defined below), as set out in the article “Prices and payment terms”. All validated orders are firm and final and cannot be cancelled. In accordance with the provisions of article L.221-28, 3° of the French Consumer Code, as the Products are made to the Buyer's specifications or are clearly personalised, the Buyer has no right of withdrawal.

3. Prices and payment terms

  1. Prices

    Unless otherwise stated, the sale price of the Products is stated in euros and exclusive of tax on the Order Summary (which refers alternately to the Order Details or the Quotation). The price does not include transport (hereinafter referred to as the “Delivery Costs”), which is also detailed in the Order Summary, as well as customs duties and insurance, all of which are payable by the Buyer. For deliveries in France, the applicable VAT will be invoiced at the current rate. For deliveries abroad, the reverse charge mechanism will be applied, provided that, for deliveries within the European Union, the Buyer's Intra-Community VAT number is communicated to MONDE SINGULIER.

    MONDE SINGULIER reserves itself the right, at its own discretion and in accordance with the terms and conditions of which it shall be the sole judge, to offer promotional offers or price reductions. MONDE SINGULIER also reserves the right to modify the price of the Products at any time, subject to compliance with the Quotation during its validity period.

  2. Terms of Payment

    For each purchase order, an invoice corresponding to the price of the order and the Delivery Costs is issued upon validation of the Order Summary. Unless otherwise stated, invoices are sent by email and are payable on receipt. Accepted payment methods are listed during the payment process.

    Any delay in payment of all or part of a sum due on the due date will automatically, without prior formal notice result in all sums owed by the Buyer falling due and payable immediately.

4. Manufacturing

  1. Manufacturing lead times

    The manufacturing lead time specified in the Order Summary begins upon receipt of payment and finalisation of all details of the order, including fabrics supplied by the Buyer for upholstered items. Any changes to the details of the order must be approved in writing by MONDE SINGULIER and may affect the lead time or incur additional costs. Crating, handling and shipping times are not included in the estimated lead time.

  2. Product conformance

    Due to the handcrafted nature of the Products, slight variations in shape, colour or materials may occur between pieces or in relation to the visuals presented. These variations are inherent to the manufacturing process and do not constitute a defect. Natural changes such as fading, patina or variations in colour do not constitute a defect in the conformity of the Product.

5. Deliveries

  1. Delivery territories

    Buyers are expressly informed that Products are available for delivery worldwide, except to countries and entities under sanction by the European Commission and France, and countries excluded by our carrier.

  2. Terms and Delivery times

    The estimated delivery time for the purchase order will be stated in the Order Summary. In the event of failure to deliver within the aforementioned period, the Buyer may cancel the order, by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined MONDE SINGULIER, under the same terms, to make the delivery within a reasonable additional period, it has not complied within such period.

    In the event of cancellation of the purchase order as described above, the Buyer will be reimbursed for all sums paid, including delivery costs, no later than 14 (fourteen) days following the date on which the contract was terminated. The Buyer is also expressly informed and accepts that, in accordance with the provisions of article L. 133-3 of the French Commercial Code, it is the Buyer's responsibility to inspect the Products delivered upon delivery and to notify the carrier, within 72 hours of delivery, of any reservations or complaints, particularly in the event of damage to the Products.

    All customs duties relating to the delivery are the sole responsibility of the Buyer.

6. Legal Warranty

The Buyer benefits from the legal guarantees of conformity as well as hidden defects of the thing sold, including the defects of conformity resulting from the packing of the ordered Products.

If the Buyer finds that the Product delivered to him/her has a defect, a lack of conformity or is damaged, he/she must inform MONDE SINGULIER at the aforementioned contact details, indicating the nature of the defect, non-conformity or damage found and including any relevant evidence, in particular in the form of photograph(s). MONDE SINGULIER will organise the return with the carrier of its choice and will inform the Buyer of this by any useful means. MONDE SINGULIER shall bear the costs of this return.

MONDE SINGULIER shall carry out the necessary checks and shall offer the Buyer a replacement Product where possible. If the replacement of the Product is impossible, MONDE SINGULIER shall refund the Buyer the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 days following the date on which MONDE SINGULIER has informed the Buyer of the impossibility of replacing the Product.

7. Retention of Title

The Products remain the property of MONDE SINGULIER until full payment of the purchase order price (including Delivery Costs) has been received by MONDE SINGULIER. In the event of non-payment on the due date of any sum whatsoever owed by the Buyer, MONDE SINGULIER is entitled to immediately reclaim the Products delivered and the Buyer is liable to return them on first request.

8. Mediation

The Buyer has the right to have recourse, free of charge, to a consumer mediator in order to reach an amicable settlement to any dispute relating to the performance of the present contract which may arise between itself and MONDE SINGULIER, under the conditions set out in Articles L611-1 et seq. of the French Consumer Code

To this end, he/she may contact the following consumer mediator:Centre de médiation de la consommation de conciliateurs de justice (CM2C) - 14 rue Saint Jean 75017 Paris - +33(0)1 89 47 00 14 - https://www.cm2c.net

The Buyer may also have recourse to the European Commission's online dispute resolution platform, accessible at the following address: (https://webgate.ec.europa.eu/odr/)

9. Final provisions

The T&C is governed by French law.

Reminder of the provisions of the French Consumer Code:

Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him/her.

If the goods are repaired under the legal conformity guarantee, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired, but the seller requires them to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :

  1. The seller refuses to repair or replace the goods;

  2. The goods are repaired or replaced after a period of thirty days;

  3. The repair or replacement of the goods causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he/she bears the cost of installing the repaired or replacement goods;

  4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescind the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand.

The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.

Any period of immobilisation of the goods with a view to their repair or replacement suspends the warranty that was in force until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code). Consumers also benefit from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund if the goods are returned.