Help Center
General information:
What is Monde Singulier ?
Monde Singulier is a company based in Paris, France, founded in 2022 by Alexis Grimaud, Maxime Morin, and Sébastien Baert. It operates as a curated digital marketplace dedicated to exclusive collectible designs from some of the world's leading designers and brands. The platform specializes in offering high-end, unique pieces that blend artistry and craftsmanship, making it a go-to destination for interior designers, architects, and collectors looking for distinctive items to enhance their projects.
The company not only facilitates the buying and selling of these exclusive collectibles but also focuses on curating collections that reflect the designer's vision and the intended purpose of the space. Monde Singulier positions itself as a treasure trove for those seeking to elevate their designs with unique and high-quality pieces.
Where is Monde Singulier located ?
Monde Singulier has an office and a showroom in Paris, at 37 rue de Rome, 75008 Paris.
How can I contact Monde Singulier ?
If you are a private customer or an end user, please contact us at :
Email: contact@monde-singulier.com
For B2B requests, you are welcomed to reach out to our Sales Department, located at 37 rue de Rome, 75008 Paris / France or write to us at contact@monde-singulier.com.
Opening Hours: Monday to Friday, 9h-18h
For sales inquiries: contact@monde-singulier.com
What types of products does Monde Singulier offer ?
Monde Singulier offers a selection of curated and exclusive collectible designs, including lighting, seating, tables, storage, and decor.
What does exclusive design mean ?
All pieces in the exclusive design category are unique collectible designs created by talented designers especially for Monde Singulier. These pieces are exceptional due to their unique details, finish, materials, techniques, or designs, which the designer offers exclusively on Monde Singulier’s marketplace.
What brands and designers does Monde Singulier work with ?
Monde Singulier curates a growing portfolio of both established and emerging talented designers and brands.
To find out more about the designers and brands Monde Singulier works with, you can check the “Designers” page on our website. There, you'll find the list of all referenced designers and those launching soon on our marketplace.
By clicking on a designer, you can view the collectible pieces available on Monde Singulier’s website made by that designer.
What is the difference between buying a curated piece on Monde Singulier and buying it elsewhere ?
Purchasing furniture from Monde Singulier is a unique experience, providing access to exclusive features. Our personal advisors will guide you through the selection process to find pieces that resonate with your project. You’ll also have access to our project tool to organize and share your project with clients. Moreover, our entire catalog is available at professional pricing, allowing you to select unique collectible designs.
In other words, Monde Singulier is more than a marketplace; it's a treasure trove where you can find pieces that resonate with your design ethos, complement your vision, and add that elusive touch of exclusivity to your projects.
As the demand for unique, high-quality designs grows, Monde Singulier stands at the forefront, ensuring you have access to the best collectible designs.
So, if you're looking to elevate your designs with pieces as unique as your vision, Monde Singulier is your destination.
Products and collections:
What is the production delay ?
The production delay depends on the piece you select. Each process is unique and varies in duration. The delay is indicated on each product page under the category “Production & Delivery.”
When will the upcoming collections be released ?
If you want to be notified when the next collection becomes available, please subscribe to our newsletter or click “Notify Me” for the corresponding designers.
Are the exclusive designs unique pieces ?
Our exclusive pieces are not limited to one specimen; you can purchase them in the quantity you need.
Does Monde Singulier offer an option to create a whole new design with a designer ?
Yes, creating a unique piece tailored to your project is possible. To create a fully custom-made collectible design, please contact your personal advisor or reach us via our contact form or contact@monde-singulier.com.
Our personal advisors will guide you through this creative journey to craft a piece that resonates with your project’s essence.
How can I access the prices ?
To access prices, please create an MS Pro account. Once logged in, you will access all prices.
If you'd like pricing for specific pieces for your project, you can also request a quote. One of our sales representatives will contact you to discuss your project and provide pricing.
Are the pieces made to order ?
Yes, every piece is made to order, eliminating any material waste. Each piece is carefully crafted specifically for each customer.
How do I make sure my piece is authentic ?
We use an unforgeable digital certificate on the blockchain to secure your physical design piece, enabling traceable ownership and artistic rating.
Does the designer make himself the object ?
Some designers are also craftsmen and produce their pieces in their workshops. Others collaborate with selected fine craftsmen who bring their designs to life.
Can I get a certificate of authenticity for my piece ?
Each piece comes with a certificate of authenticity.
Can I get samples before purchasing an item ?
To aid your decision-making, we offer a selection of digital material samples. Physical samples are also available upon request for a more hands-on evaluation.
Email: contact@monde-singulier.com
Is there a fee for samples ?
We can send physical samples to help you choose the best material for your project. This service is free of charge. Samples will be sent via a pre-stamped envelope, so you can easily return them once you’ve made your decision.
How can I stay updated on new arrivals and exclusive drops ?
Stay updated by subscribing to our newsletter. We’ll keep you informed about the latest news on Monde Singulier and our designers.
Can I visit the showroom to select my pieces ?
Our team would be delighted to welcome you to our showroom at 37 rue de Rome, 75008 Paris, to present the pieces you’re interested in. To arrange a visit, please contact our Sales Department:
Email: contact@monde-singulier.com
Opening Hours: Monday to Friday, 9h-18h
How are the products curated on Monde Singulier ?
Our product curators are the backbone of our marketplace. They have a keen eye for design and are passionate about it. They curate a growing portfolio of both established and emerging talented designers and brands, and they build trusted, long-lasting relationships with them to bring you the most beautiful and unique pieces of furniture from around the world. They work tirelessly to ensure that every product on our platform meets our strict standards for quality, craftsmanship, and style.
Can I customize the furniture ?
You can customize furniture pieces according to your project specifications. The customization includes choices of materials, colors, and custom dimensions. We reshape the selected collectible pieces with you to make them match perfectly with the vision you wish to present to your client. Please note that customizations are subject to feasibility constraints.
Where is my piece produced ?
All of our pieces are generally produced in Europe. To know more specifically where your piece was made, we invite you to check the product page you are interested in. On each product page, you can find where the collectible design is produced. It is indicated under the category “Production & Delivery.”
Are the pieces numbered and signed by the designer ?
All of our pieces are made to order specifically for you. All of our designers work differently, so not all of them decide to number and sign their designs; however, some of them do. If you want more information, please contact your sales advisor, who will be happy to tell you more about the collectible pieces you are interested in.
Can I know who is the manufacturer or craftsman who made my piece is ?
Directly on the product page of our website, you can know where the piece was made and have some more information about the materials. But if you want more detail about the craftsman who specifically made the piece, you can ask your personal advisor, who will tell you more about it.
Is there an extra fee for customization ?
Indeed, we offer the possibility to customize our collectible designs. These customizations require an additional fee, which depends on the nature and extent of the customization.
Is the craftsman fairly paid ?
Yes, they are. Each craftsman is either directly the designer who created a collection with us or a skilled and verified partner. Each craftsman working with us possesses unique skills that we value every day.
Are there any limited-editions available ?
There are indeed some limited editions available on our marketplace. However, not all of our collections are limited editions. If you want to know more about a specific collection, please ask your personal advisor.
Is there a warranty on my collectible designs once I have bought them ?
No, once you have bought them, no guarantees will apply. However, you can freely contract a warranty on your own initiative with a local partner.
Ordering and shipping:
Which payment method do you offer ?
You can pay by credit card or bank transfer, both in complete security and confidentiality.
Do I pay for the quote ?
No, requesting a quote is free. When you ask for a quote, our sales team will get in touch with you to create the quote according to your selection.
At which step will I pay my order ?
We require full payment at the time of ordering. Paying at the time of ordering enables the designer to initiate production or to dispatch any available stock items.
Can I buy some pieces as a private customer ?
Yes, you can buy from our website even if you are a private customer. Please note that as a private customer, you won’t be able to benefit from our professional discount. You can contact contact@monde-singulier.com.
Is the delivery adapted to fragile pieces ?
Each piece is handled by specialists trained specifically for the transport of valuable items, ensuring that each piece of furniture is treated with the utmost care and professionalism from pickup to delivery.
Will I install and assemble the piece by myself ?
Beyond mere delivery, when you choose white glove delivery, you choose a service that encompasses the complete installation of the furniture, including assembly, positioning, and final placement according to the interior designer's directives or the client's wishes, thus eliminating any post-delivery hassle.
Is there anyone in charge of cleaning up after the installation ?
If you choose white glove delivery, after installation, the delivery team conducts a thorough cleanup of the work area, removing all packaging and debris, leaving behind a clean environment ready for use or presentation.
What happens if I want to change my delivery date ?
Acknowledging the often-changing nature of interior design projects, our delivery service is designed to offer maximum flexibility, allowing for last-minute adjustments to ensure that the installation perfectly meets the client's expectations.
Is the shipment covered by insurance ?
All shipments are covered by comprehensive insurance, offering protection against damage or loss during transit. In case of any issue, clients benefit from dedicated support to quickly resolve any claims, ensuring total satisfaction.
How do I place an order on Monde Singulier ?
To place an order with Monde Singulier, you can create a quote directly on your MS Pro account with the projects and the rooms you have created, or you can ask for a quote by selecting the piece you want and clicking on the button “ask for a quote.” After one of these two steps, our sales team will get in touch with you to finalize the order.
Which company is in charge of the delivery ?
We work with Convelio to ensure the delivery. We have also integrated white glove delivery into our partnership with Convelio to diversify the delivery methods if needed. We chose these methods due to their reliability and professionalism in the transportation of fragile pieces.
Sustainability:
What is Monde Singulier’s stance on sustainability ?
At Monde Singulier, we believe that luxury furniture should be both beautiful and environmentally responsible. We partner with designers and manufacturers who prioritize eco-friendly practices, using materials and methods that reduce waste and minimize environmental impact.
Are the furniture pieces eco-friendly ?
Yes. All of our furniture is made-to-order, which means there is no excess stock or unnecessary waste. We carefully select designers and manufacturers who share our commitment to sustainability, choosing materials and processes that prioritize environmental responsibility.
Are the materials used sourced sustainably ?
We work with designers and manufacturers who value eco-friendly sourcing. All production processes are crafted to minimize waste and lower the carbon footprint. You can find additional information about the materials used for each product under the "Materials" section on each product page.
Account and membership:
Can I create a MS Pro account on my own ?
Yes, simply visit our website and complete the form for the Monde Singulier Trade Program on our MS Pro page here.
How can I join the program ?
To join, fill out the trade program application form on our MS Pro page. Once your account is set up, you’ll be able to start adding our pieces to your projects.
What if my business type fits into multiple categories when creating an MS Pro account ?
Select the category that most closely represents your business, such as Architect, Interior Designer, Curator, or Home Stager.
What are the benefits of joining the Monde Singulier trade program ?
By joining, you’ll receive personalized shopping assistance and exclusive access to unique collections, limited editions, and designer pieces not available on the general market. Our project management tools help streamline planning and client communication, making it easier to manage design deadlines and budgets.
Your MS Pro account includes professional pricing and discounts based on purchase volume. Account holders can also request customizations, enjoy flexible payment options, and take advantage of installment plans on larger purchases, providing convenience and financial flexibility.
Can I share projects on my MS Pro account with clients ?
Yes. Under “My Projects” in your account, select the project and click on “Presentations” to download and share the presentation with your client.
Who can join the Monde Singulier Trade Program ?
Our trade program is open to interior designers, architects, hospitality professionals, and others purchasing for professional design projects. Private customers should reach out to our sales team for direct purchase support.
Is there a commitment to order when creating an account ?
No, creating an MS Pro account doesn’t require any commitment to place an order. It simply gives you access to our catalog and design tools.
Can private customers get a professional discount ?
Professional discounts are exclusive to trade program members, so private customers do not qualify.
How can I change my password ?
Log in to your account, go to “Account Settings,” select “Security,” and follow the prompts to update your password. Ensure your new password meets our security requirements.
What is the referral program ?
Refer an interior designer, and both of you will receive a 5% discount on your next purchase each time they shop with us. Referrals can be submitted through this link
How do I delete my account ?
To request account deletion, contact your personal sales advisor or fill out our contact form on the website. If an account remains inactive for two years, we will delete it following a reactivation email notice.
Support and assistance:
What if my product arrives damaged ?
If you pick up your item, please ensure it’s in perfect condition upon receipt, as we won’t accept any claims afterward. For items delivered by Monde Singulier, claims must be submitted within 48 hours of receipt with photos and a copy of the delivery note. Contact us at contact@monde-singulier.comto file a claim.
Can I return or exchange my custom-made piece ?
Custom-made pieces are final sale and cannot be canceled or returned after production is approved.
What is your return policy ?
Stock items can be returned within 14 days of receipt in perfect condition and in original packaging. Custom pieces, however, cannot be returned. Contact us to initiate a return for eligible items.
Is there customer service support for orders ?
Yes, our customer service team is available to assist with any questions regarding orders. You can contact your personal sales advisor directly or email us at contact@monde-singulier.com.